Where can i check if live chat is set to offline from visitor side? Your screen has made after done click on the widget so have no sense but in department you can see are not offline and are online (when a dep is oggline -=-offline =- is added near the name of the department and the department are in red; in your screenshot seems to be online). Support are limited and I cannot teach you how LHC fully works.
Visitor enters here to request a new chat: Operator accepts the chat request, visitor and Operator will be chating in this window here: you can see there are no options to determine if live chat is offline for visitor. If your live chat is online is normal that user can start a chat. You have to check all department settings and see if you have not set automated online working hours, also be sure all operator are offline than chat should be offline and visitor cannot start a chat if leave message is enabled from settings.
Today, new channels have emerged and as consumers become more tech savvy, businesses are now finding themselves engaging with their customers through a wide range of digital platforms, such as web forms, email, self-service, forums and social media networks.
Prior to this update, chat request forms could not have Name, Email and Question disabled or removed; only customized to have a different label.
When there is a New Chat Request Notification, it will be displayed on the Chat Dashboard with "Accept" and "Ignore" Button.
Tapping on "Ignore" will ignore the chat yet keep it on hold, where you still have the option to Accept the chat by swiping the screen from right to left on the screen.
You can also choose from customizable text templates to quickly send a standard response during the chat.
When administrators aren’t available online, end users can also open Sys Aid Chat to leave a message.